AudioCodes

Voice DNA for the digital workplace

A Leading Provider of Enterprise and Service Providers Voice Services for UCC & CX

Rapid, reliable and cost-effective deployment of secure IP-based communications services.

Comprehensive product portfolio

Cost-effective with investment protection

Suitable for cloud, on-prem and hybrid

Carrier-grade reliability and quality

Overview

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced voice networking and media processing solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

Meeting enterprises’ growing demands for seamless voice calling and contact center consolidation

With over 15 years of Microsoft unified communications voice enablement experience, we are proud to be a dedicated partner in Microsoft’s UC journey, serving as a trusted first-party technology collaborator. Our close cooperation with Microsoft’s research and development teams drives innovation and enhances the quality of the solutions that we provide, ensuring that we remain at the forefront of business communications.

AudioCodes Live for Microsoft Teams provides a comprehensive and highly reliable phone experience for Teams users. You can enjoy high quality Direct Routing connectivity to the PSTN and your existing telephony systems, as well as add-on applications for conversational IVR, interaction recording and AI-powered meeting assistants. We also provide Microsoft-certified meeting room devices and business phones and a wide range of resiliency solutions.

AudioCodes Live simplifies the deployment and management of Teams voice, allowing you to configure and customize call policies with ease. With AudioCodes Live, you can easily transform Teams into a fully-fledged PBX replacement to significantly boost your productivity.

Microsoft Teams Calling

Microsoft Teams Contact Center Built in Azure

AudioCodes Live’s Voca CIC is an AI-first, omnichannel, Microsoft-certified contact center with Azure-native integration for Microsoft Teams. With a lightweight design enabling rapid deployment and scalability, Voca CIC offers the trusted reliability of Microsoft Teams Phone, the speed to make visual drag-and-drop changes, the flexibility of a usage-based subscription model and the power of conversational AI provided completely out of the box. Voca CIC easily scales CX capabilities to every Teams user across the company — for the main service desk or departments beyond the contact center.

Complement your Microsoft Teams UCaaS environment with productivity-enhancing applications such as contact centers, conversational IVR, interaction recording and a generative AI-powered meeting assistant.

Add-On Applications for Microsoft Teams To Improve Customer and Employee Experience

Boost Your Productivity with Microsoft Teams Rooms Devices and Business Phones

AudioCodes’ wide and versatile portfolio of Microsoft-certified meeting room solutions, business phones and personal collaboration devices delivers top-notch meeting experiences with exceptional video and voice quality in any meeting space in the hybrid work environment.

Products

Meeting Insight: Automatically Record, Transcribe and Get AI-powered Insights for Microsoft Teams Meetings

SmartTAP 360: Compliance, Quality Monitoring and Malicious Call Recording for Microsoft Teams

VOCA CIC: Microsoft Teams Contact Center Built in Azure

Microsoft Direct Routing as a Service: Seamless and efficient Microsoft Teams communication for or reliable, scalable, and secure enterprise voice connectivity

Microsoft Teams Native IP Phones: A range of Microsoft Certified IP Phones for Teams environment 

MTR (Microsoft Teams Room): Enhancing meeting spaces with AudioCodes' MTR solutions for seamless integration and exceptional audio & video quality.

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